Introduction
As part of the Interaction Design Practice course in the MS in HCI program at Indiana University Indianapolis, we were assigned the task of redesigning and improving the user experience of a specific flow in the current Canvas LMS (Learning Management System). Canvas is a common platform for all IU students, used primarily for academic purposes. It is also available in mobile and tablet versions.
Problem
In the current Canvas platform, users face issues with the Inbox feature, making it difficult to communicate with other students and faculty, leading them to rely more on third-party applications. Below are some of the problems we identified in the existing Canvas platform based on our research
Problem
In the current Canvas platform, users face issues with the Inbox feature, making it difficult to communicate with other students and faculty, leading them to rely more on third-party applications. Below are some of the problems we identified in the existing Canvas platform based on our research
Discovery
1. User Interviews
We conducted six interviews with graduate students from different fields and roles, including Teaching Assistants, to understand their personal experiences with Canvas. This gave us a deeper understanding of the problems users face and their expectations.
First, we framed questions and interviewed students to gather insights.
Discovery
2. Observational Tasks
Based on the insights from interviews, we conducted observational tasks, measuring time, number of clicks, and success ratio as key performance indicators (KPIs).
Discovery
3. Define
We collected and categorized all user pain points and desired features into different sections. This categorization helped us identify the areas where users face the most issues.
Most users reported issues with communication and expressed a strong desire for an improved communication feature within Canvas.
Project info
Scope
Design a mobile app that combines music streaming, live concert experiences, and social features to connect fans and friends.
Process
Conducted user research and market analysis to understand the needs and preferences of music enthusiasts. Developed user personas and created detailed user journey maps to guide the design process. Designed wireframes and high-fidelity prototypes using Sketch, focusing on an intuitive and visually engaging interface. Conducted user testing to gather feedback and iterated on the design to ensure a seamless user experience. Collaborated with developers to ensure accurate implementation of the design.
Solution
The mobile app design successfully integrated music streaming, live concert viewing, and social interaction features, providing a unique and engaging user experience. Users praised the app for its intuitive navigation and the ability to connect with friends and other fans, leading to high user satisfaction and engagement.
Project info
Scope
Design a mobile app that combines music streaming, live concert experiences, and social features to connect fans and friends.
Process
Conducted user research and market analysis to understand the needs and preferences of music enthusiasts. Developed user personas and created detailed user journey maps to guide the design process. Designed wireframes and high-fidelity prototypes using Sketch, focusing on an intuitive and visually engaging interface. Conducted user testing to gather feedback and iterated on the design to ensure a seamless user experience. Collaborated with developers to ensure accurate implementation of the design.
Solution
The mobile app design successfully integrated music streaming, live concert viewing, and social interaction features, providing a unique and engaging user experience. Users praised the app for its intuitive navigation and the ability to connect with friends and other fans, leading to high user satisfaction and engagement.
Scope
Design a mobile app that combines music streaming, live concert experiences, and social features to connect fans and friends.
Process
Conducted user research and market analysis to understand the needs and preferences of music enthusiasts. Developed user personas and created detailed user journey maps to guide the design process. Designed wireframes and high-fidelity prototypes using Sketch, focusing on an intuitive and visually engaging interface. Conducted user testing to gather feedback and iterated on the design to ensure a seamless user experience. Collaborated with developers to ensure accurate implementation of the design.
Solution
The mobile app design successfully integrated music streaming, live concert viewing, and social interaction features, providing a unique and engaging user experience. Users praised the app for its intuitive navigation and the ability to connect with friends and other fans, leading to high user satisfaction and engagement.